When fault and performance monitoring systems indicate problems with the network or the services it delivers, the work has just begun. Operations staff must determine why the offending network device is misbehaving. Enterprise Management Associates states that between 60 and 80 percent of service-affecting network outages are caused by change, so operations staff is most likely to find that change is the culprit, and that the previous configuration must be restored. VoyenceControl NG integrates into your existing fault and performance monitoring and root cause analysis tools, so that network operators can simply “right mouse click” on the alert in the fault tool to instantly see the complete change history of the device, including who changed it, who approved the change, and what the purpose of the change was. In addition, they can roll back the configuration to a known good state and submit the change for approval instantly. This dramatically reduces the Mean Time to Repair (MTTR) for the majority of network problems.

Change is the enemy of the network operator. Since changes are often created, approved and scheduled outside the network operations department, visibility into that process is critical to ensure smooth operation of the network. VoyenceControl NG provides a window into what has changed and the purpose of those changes. Additionally, the network operator has a way to interact with the change system and roll back changes when they negatively impact the operational profile of the network.