Service & Support

EMC is committed to your success. That’s why our skilled consultants, trainers, support specialists and consulting partners are available to help you get the most out of your network configuration management solution, accelerate your time to value, and reduce your risks.

• Consulting—Our skilled consultants deliver planning, implementation and change management expertise to help drive your success.
• Education—Our experienced trainers can accelerate learning and empower your users with the knowledge and skills they need to be successful—with a program that fits your needs and budget.
• Support—Our support specialists are available by phone or online—to give you the answers you need, when you need them most.

Support Options

Voyence software solutions are now backed by EMC’s industry leading support organization. EMC offers a variety of support options to meet the individual needs of each customer. Whether you require 24x7 or 8x12 coverage, our support options include access to a comprehensive online support portal. To learn more about available support options, please contact your Voyence account manager or email sales@voyence.com.

IMPORTANT ANNOUNCEMENT FOR CURRENT CUSTOMERS

Customer Support Enhancements are NOW AVAILABLE — Voyence Customer Support was integrated into EMC’s global Customer Support organization on March 31, 2008. This integration resulted in service improvements and new procedures for accessing support. Find out more.

For More Information

EMC Ionix is EMC's family of next generation IT management solutions created to support you on your journey from physical IT, to virtual IT, to the cloud. Unlike existing management tools, EMC Ionix was built with virtualization and the next-generation data center in mind and leverages EMC's expertise across the data center. EMC Ionix solutions allow you to efficiently and effectively manage the full virtual and physical data center ecosystem across networks, storage systems, servers, applications, as well as the IT services that rely on these infrastructure elements. With Ionix solutions working for you, you can solve today's management challenges, meet increasing service-level requirements, deploy virtual data centers faster, and be confident that you're completely enabled for your journey from physical IT, to virtual IT, to the cloud.

To learn more about how EMC Ionix Network Configuration Manager (formerly EMC VoyenceControl) and other EMC Ionix Data Center Automation and Compliance solutions can help you address business-critical compliance, best practices, and management initiatives, contact your local EMC sales representative, or call toll free in North America: 1-866-464-7381 or 1-508-435-1000; In Europe, call +44 (0) 208 758 6755.