Service & Support

At Voyence, we are committed to your success. That’s why our skilled consultants, trainers, support specialists and consulting partners are available to help you get the most out of your network configuration management solution, accelerate your time to value, and reduce your risks. In fact, our VoyenceAssist suite of services—including consulting, education, and support services—can be customized to fit the unique network configuration management needs of your organization.

• Consulting—Our skilled consultants deliver planning, implementation and change management expertise to help drive your success.
• Education—Our experienced trainers can accelerate learning and empower your users with the knowledge and skills they need to be successful—with a program that fits your needs and budget.
• Support—Our support specialists are available by phone or online—to give you the answers you need, when you need them most.

Support Options

Voyence software solutions are now backed by EMC’s industry leading support organization. EMC offers a variety of support options to meet the individual needs of each customer. Whether you require 24x7 or 8x12 coverage, our support options include access to a comprehensive online support portal. To learn more about available support options, please contact your Voyence account manager or email sales@voyence.com.

IMPORTANT ANNOUNCEMENT FOR CURRENT CUSTOMERS

Customer Support Enhancements are NOW AVAILABLE — Voyence Customer Support was integrated into EMC’s global Customer Support organization on March 31, 2008. This integration resulted in service improvements and new procedures for accessing support. Find out more.

For More Information

EMC management offerings deliver cross-domain solutions—for networks, storage environments, and data centers—that leverage the power of automation to manage today’s complex IT environments and ensure IT service delivery. These solutions provide end-to-end visibility into the IT services on which your organization relies, as well as the information infrastructure over which these services are delivered.

Get in control with the industry’s only automated network compliance, configuration, and change management solution. To learn more about how EMC and VoyenceControl can help you address business-critical compliance, best practices, and performance initiatives, contact your local EMC or EMC Smarts® sales representative, or call toll free in North America: 1-866-464-7381 or 1-508-435-1000; In Europe, call +44 (0) 20 8758 6750.