Welcome to EMC Support

Summary of Changes

Effective March 31, 2008, the Voyence product family became part of the EMC Resource Management Software Group (RMSG and Voyence support was integrated into EMC’s global customer support organization. With this integration, service enhancements and new support procedures were implemented. The information below will help you access EMC support when you need it!

Access support via EMC Powerlink

Voyence maintenance customers are now serviced using EMC’s customer support system—Powerlink. Powerlink provides continuous access to resources such as documentation, service request creation and management, and self-help tools. All customer site information and open service requests are in Powerlink. Further, Powerlink is now the vehicle for online submission of new service requests.

Register for Powerlink today

If you are a support customer and have not yet registered for Powerlink, please take time to do so now and become familiar with the many new tools available to you and others in your organization. Please review the following resources for registration tips and valuable information about personalizing your account

• Guide to Getting Started on EMC Powerlink
• Powerlink Demo for Voyence Customers

For help with Powerlink registration, access or eServices tools, please contact us at Powerlink@emc.com. This email alias is for Powerlink issues only. For service requests, please contact Customer Support at the numbers provided below.

New Customer Support Telephone Numbers

Customers should use EMC’s central number for all telephone support. Service requests will be entered into Powerlink and directed to a Voyence specialist for resolution.

Still have questions?

See Frequently Asked Questions for additional information on the transition. If you still have questions, please contact us at the new Customer Support numbers listed above.