Service & Support

At Voyence, we are committed to your success. That’s why our skilled consultants, trainers, support specialists and consulting partners are available to help you get the most out of your network configuration management solution, accelerate your time to value, and reduce your risks. In fact, our VoyenceAssist suite of services—including consulting, education, and support services—can be customized to fit the unique network configuration management needs of your organization.

• Consulting—Our skilled consultants deliver planning, implementation and change management expertise to help drive your success.
• Education—Our experienced trainers can accelerate learning and empower your users with the knowledge and skills they need to be successful—with a program that fits your needs and budget.
• Support—Our support specialists are available by phone or online—to give you the answers you need, when you need them most.

Education

Experienced VoyenceAssist! trainers can accelerate learning and empower your users with the knowledge and skills they need to be successful—with a program that fits your needs and budget.

Whether you need training for one or 1,000, Voyence programs are designed to fit your needs. Attend classes at Voyence headquarters, offer onsite training at your own facility or select a customized training program. With our full set of education services, you can anticipate faster user adoption and proficiency, resulting in accelerated ROI.

Our curriculum of courses is designed around organizational roles and functions:

• VoyenceControl NG Overview is designed for managers who won’t be using the product directly but who still should understand how it works. It includes a summary of the VoyenceControl NG product, a discussion of how it’s used in organizations, and a review of how the software supports your business processes for network change management.
• System Administration is designed for system administrators and covers the topics associated with setting up and managing the VoyenceControl NG environment, including administration of hardware and software operations, managing users and security administration, network administration, and managing the device servers that link the software with the physical network.
• Service Assurance is designed for operations staff and covers the product functionality needed to diagnose network issues and implement changes to the configuration of the network.
• Service Delivery is designed for network engineering staff and covers the product’s basic functionality as well as the functions necessary to design networks, and implement and enforce design standards and approval processes for implementing new designs or design changes.

For More Information

EMC management offerings deliver cross-domain solutions—for networks, storage environments, and data centers—that leverage the power of automation to manage today’s complex IT environments and ensure IT service delivery. These solutions provide end-to-end visibility into the IT services on which your organization relies, as well as the information infrastructure over which these services are delivered.

Get in control with the industry’s only automated network compliance, configuration, and change management solution. To learn more about how EMC and VoyenceControl can help you address business-critical compliance, best practices, and performance initiatives, contact your local EMC or EMC Smarts® sales representative, or call toll free in North America: 1-866-464-7381 or 1-508-435-1000; In Europe, call +44 (0) 20 8758 6750.