Press Releases

New Report Cites Advantages of Network Change and Configuration Management for IT Service Management

Enterprise Management Associates finds NCCM provides companies with numerous competitive advantages.

Richardson, TX, May 3, 2005 — Voyence™ Inc., the leading provider of network configuration management solutions, today announced the availability of a new report from Enterprise Management Associates (EMA) citing the distinct advantages that Network Change and Configuration Management (NCCM) provides for IT Service Management (ITSM).

The report, titled “Why Infrastructure Change Automation is a Cornerstone to Effective IT Service Management,” was researched and written for Voyence by EMA and is available for download on the Voyence Web site and at www.enterprisemanagement.com.

According to EMA, 60% of network outages are the result of configuration errors. The report indicates that these outages and performance degradations “are unnecessary and put new service rollouts — services that give companies competitive advances — at risk.” EMA also found that manual approaches “not only slow an IT organization’s ability to plan and launch new services, they introduce human error into the very services a company is depending upon for survival.”

With the ability to configure network devices automatically, conduct automated auditing and remediation, EMA positions change and configuration management as an IT best practice, touting the numerous benefits that NCCM implementation provides. “NCCM…has the ability to positively impact security, performance, compliance, and availability management as well as workflow, IT governance, service provisioning and planning.”

Susan Nash, Voyence President and CEO, said the report’s findings “clearly recognize that Network Change and Configuration Management provide significant benefits beyond simple automation. “EMA has reinforced what Voyence has known all along that NCCM tightens security, enhances infrastructure performance, provides auditable compliance and, most importantly, helps a company’s bottom line in very positive ways.”

After careful evaluation of Voyence’s VoyenceControl product, EMA said Voyence represents “a very well balanced and highly-evolved alternative within the NCCM marketplace…with a strong footprint with both enterprise and service provider clientele.

Other conclusions in the white paper include:

• NCCM provides standardized configuration policies and procedures implemented and monitored consistently across an organization
• NCCM gives a company competitive advantages through both efficiencies and protection of resources and provides operational savings.
• For companies implementing the IT Infrastructure Library (ITIL), NCCM is a critical foundational piece of Configuration Management as one component of the Configuration Management Database (CMDB).

The white paper is available on the Voyence Resource Center page.

About Enterprise Management Associates
Enterprise Management Associates, Inc. is the fastest growing analyst firm focused on the management software and services market. EMA brings strategic insights to both vendors and IT professionals seeking to leverage areas of growth across e-business, network, systems and application management. Enterprise Management’s vision and insights draw from its ongoing research and perspectives of an experienced team with diverse, real-world backgrounds in the IT, service provider, ISV and publishing communities.

About Voyence
Voyence is the leading provider of enterprise network configuration and change management solutions that automate critical change, compliance, and activation processes. The company’s solution, VoyenceControl helps organizations drive out operational costs, increase network availability, improve security, and demonstrate regulatory compliance. VoyenceControl is the only network configuration and change management solution, based on a multi-tiered architecture that can effectively manage tens of thousands of devices across heterogeneous networks. No other solution automates configuration management for more enterprise networks than VoyenceControl. For more information go to www.voyence.com.

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Media Contact:
Michael Bunyard
Vice President
Voyence
972-759-4056
pressinfo@voyence.com

Voyence and VoyenceControl are trademarks of Voyence, Inc. All other trademarks are the property of their respective owners.

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