Press Releases

VOYENCE CUSTOMER VERICENTER RETOOLS TO ADDRESS GOVERNMENT IT COMPLIANCE REQUIREMENTS

Managed Service Provider Held Responsible For Customers’ Internet Commerce Processes

Richardson, Texas, March 2, 2007 – Voyence, a pioneer in automated network change and configuration management (NCCM) solutions, today announced Managed Service Provider (MSP) and customer, VeriCenter, has selected VoyenceControl to unify seven national data centers and provide dashboard visibility for internal and external adherence to PCI, SAS-70, SOX, and government IT compliance mandates. VeriCenter's redesign is in response to their customers' increasing dependence on Internet commerce and the U.S. Government’s tightening of IT regulations.

“As a condition of business today, our customers need to perform more electronic exchanges that involve sending and storing consumer data. Because of this, they are subject to PCI, SAS-70 and SOX audits on a regular basis and we are automatically pulled into these audits because our customers are using VeriCenter's shared network services,” said Bill McDonald, director of enterprise network engineering and architecture for VeriCenter.

Organizations considering outsourced services are now asking MSPs if they are capable of detailing their compliance adherence as well as assist them with specific IT audit paperwork. McDonald continues, “At audit time, our customers come to us and say ‘here are the 40 lines you need to fill out for an audit because we are using your data centers.’ It all comes back to who is responsible for the network. Voyence helps us fulfill these new requirements by documenting VeriCenter’s IT compliance adherence and provide reports to simplify our customers' auditing process.”

To improve the quality of service, VeriCenter is unifying its network management processes among data centers in Atlanta, Ga., Boston, Mass., Dallas, TX, Denver, CO, Houston, TX and St Paul, MN. The MSP will deploy VoyenceControl at each location to automate the process of gathering a significant network change and configuration instances (crucial data needed for preserving business services and tightening network security) from each network device in the infrastructure. All data will be fed back to the Atlanta site, creating an information hub where informed decisions can be made to ensure high network availability and honor Service Level Agreements (SLAs).

The unification process will be conducted over a two-year period and include several key phases that require existing product integration with BMC®’s Remedy® trouble ticketing offering and IBM Tivoli® Netcool®’s root cause and network fault isolation capabilities.

VeriCenter's three-phased rollout entails:

• Phase-One - Deploy VoyenceControl across all data centers to verify and quantify the configurations on all network devices.
• Phase-Two - Create rule-sets for VoyenceControl to look at standard configurations and forward anomalies (out of sync device data) to the IBM Tivoli Netcool application. Additional rules will be established enabling VoyenceControl to identify network devices that do not conform to PCI, SAS-70 or SOX regulations and forward non-compliant instances to BMC's Remedy to generate trouble tickets and subsequent reports.
• Phase-Three and Final Phase - Use Voyence’s tool to automate the process of updating all distributed network devices, ensuring new configurations comply with VeriCenter's standards as well as government IT regulations. Finally, VoyenceControl will be utilized to help diagram and document the port-level environment via importing information into Microsoft's Visio diagramming application.

“Automating the change and configuration management process has become the foundation for ensuring networks are secure and aligned with government IT mandates,” said Darren Orzechowski, vice president of marketing, Voyence. “VeriCenter’s VoyenceControl deployment underscores the need for MSPs to simplify the management of their complex IT infrastructures while driving new business through IT compliance reporting.”

About VeriCenter
VeriCenter, Inc. is a leading managed services, application hosting and IT infrastructure outsourcing company for large and mid-market enterprises. From its nationwide network of seven premier data center facilities, VeriCenter provides a comprehensive range of managed services including management of servers, storage, backups, network, databases, security and data centers to more than 600 business customers in a broad range of industries. In addition to providing cost savings through economies of scale, VeriCenter delivers value to its customers by providing application availability, reliability and scalability, combined with a flexible and service-oriented culture, and by continuously adapting services to incorporate advances in infrastructure technology such as virtualization and utility computing solutions. In both 2005 and 2006, VeriCenter was recognized in the Inc. 500 as one of the fastest-growing companies in the United States. Please visit: http://www.vericenter.com/ or read our customer case studies http://www.vericenter.com/customers/index.aspx.

About Voyence
Voyence is the leading provider of configuration and change management solutions that automate critical change, compliance and activation processes. The company’s solution, VoyenceControl, helps organizations drive out operational costs, increase availability, improve security, and demonstrate regulatory compliance. VoyenceControl is the only configuration and change management solution based on a multi-tiered architecture that can effectively manage tens of thousands of devices across heterogeneous infrastructure. For more information please visit www.voyence.com.

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