Press Releases

Voyence Helps NEC Unified Solutions Expand Managed Service Offerings

Richardson, Texas, June 26, 2006 – Voyence, a technology visionary in automating network change and configuration management, today announced that NEC Unified Solutions, a leader in converged voice and data communications solutions for the enterprise, selected VoyenceControl NG to manage customers’ Voice over IP (VoIP) convergence process while reducing associated deployment costs.

“NEC Unified Solutions’ call center customers were quickly embracing a new VoIP architecture by converging their separate voice and data networks together,” said Lynn Brannen, product manager of remote management services, NEC Unified Solutions. “Because of this upgrade, their support needs dramatically changed and we needed to enhance our offerings. We selected VoyenceControl NG to bring stability to the consolidation process by remotely managing device changes in a controlled and cost-effective manner while providing the ability to ensure and demonstrate IT compliance with corporate and regulatory requirements.”

NEC Unified Solutions’ call center customer base represents a significant portion of the company’s revenue. Traditionally, they supported the client base by offering a “remote monitoring service” to ensure availability of customer files for the on-line, service and support staff. However, when the call centers consolidated voice and data networks, NEC Unified Solutions now had to address new support issues, including:

• How to cost-effectively ensure a smooth VoIP deployment process.
• How to find a change and configuration management solution that integrates into their customers’ existing network management tool sets.
• How to remotely gain network device visibility in order to fully support the new VoIP infrastructure.

To enhance NEC Unified Solutions’ offerings and help transition their services into a “remote management” offering, the service provider tested several change and configuration management solutions. Only one offered the breadth of features needed to assist them with the transition — VoyenceControl NG. Brennan underscores the reasons for his selection.

“VoyenceControl NG gave us a comprehensive solution that easily gained visibility into all vendors’ devices while integrating to existing network management tools such as EMC’s Smarts.”

With the selection of VoyenceControl NG, NEC Unified Solutions was able to successfully transition their services to embrace a converged VoIP customer base. VoyenceControl NG is empowering the service provider to:

• Virtually design complete converged networks and fully test configurations prior to actual deployment.
• Remotely isolate and identify network device issues and deploy the appropriately skilled engineer to address on-site faults.
• Audit the entire process of rolling out multiple customer upgrades while documenting and reporting configurations and settings.
• Remotely capture customer device changes and map them to government compliance mandates.

“The versatility of VoyenceControl NG is quickly proving its worth for our customers,” said Susan Nash, CEO, Voyence. “Our unique approach enables VoyenceControl NG to quickly gain visibility into any network device — pulling and sharing change and configuration data pertinent to eliminating faults — while aligning the infrastructure with government compliance mandates such as Sarbanes-Oxley, HIPAA and PCI.”

About Voyence
Voyence is the leading provider of configuration and change management solutions that automate critical change, compliance and activation processes. The company’s solution, VoyenceControl NG, helps organizations drive out operational costs, increase availability, improve security, and demonstrate regulatory compliance. VoyenceControl NG is the only configuration and change management solution based on a multi-tiered architecture that can effectively manage tens of thousands of devices across heterogeneous infrastructure. For more information please visit www.voyence.com.

About NEC Unified Solutions, Inc.
NEC Unified Solutions Inc., a leader in converged voice and data communications solutions for the enterprise, delivers the industry’s most innovative suite of products, applications and services that help customers achieve their business goals. With more than a century of communications and networking expertise, NEC Unified Solutions, Inc., an affiliate of NEC Corporation (NASDAQ: NIPNY), offers the broadest range of communications services and solution choices, flexible product platforms and applications, and an open migration path to protect investments. NEC Unified Solutions, Inc. serves the Fortune 1000 and customers across the globe in vertical markets such as hospitality, education, government and healthcare. For more information, visit www.necunified.com, or call (877) 463-2267.

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